We know travel and use conversation to empower our travelers, partners, and agents with our deep expertise. We apply traveler insights and smart technology to deliver personalized and seamless experiences. Conversation design is a design language based on human conversation. The more we leverage human conversation in an interface, the easier [...]

Design For Agents Expedia Group (EG) has developed the Travel Platform to power global travel for everyone, everywhere. As part of this, we have built EG's Conversation Platform, which automates the most complicated travel journeys and intelligently connects travelers, suppliers, partners, and customer service agents. My work area related to customer service agents is [...]

The Virtual Agent can do more than just type; now, it can speak! Our idea here is to enable all the same skills being utilized by chat for the Voice channel. In the future, this will mean speaking with the VA through your Expedia app, your Alexa Dot, or even your car’s entertainment [...]

01 Overview Background  Expedia Flight Soft Changes Workflow for adding/changing/removing special requests, anything that doesn't charge the customer Duration: Sep. 2018- Dec 2018 Launch: Dec. 2018 Role: UX Designer Project Target:  Self-service soft changes to a flight booking, changes that the customer can make to their reservations without additional [...]

Internship Aug. 2016 - May. 2017 (10 months) UX/UI Designer, Front-end Developer Ambition In Motion 01 Overview Background  This is just one of my internship projects (for "University officials") in the company, if you feel interested and want to take a look at my another project (for "Mentors" [...]

Summer Internship May 2016 - Aug. 2016 The only UX designer 01 Overview The Problem Co-author visualization network is a product that was built by IU Cognitive Science for many years, and the department put an amount of money into it every year; somehow, people actually seldom knew [...]

Please check at: http://www.emmawangux.com/wisdomtools.html

Please check at: http://www.emmawangux.com/iuwritingcenter.html

* This project is confidential and will only be partially presented in-person. Process and learnings are shared here. Buckete is one of the projects I do in Yaobid, Inc. I am a UX/ UI Designer in the team to use my HCI and problem-solving skills helping translate conceptual ideas (business needs [...]