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Get Organized. A new way to build swift trust in temporary organizations
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INFORMATION ARCHITECTURE REDESIGN FOR INDIANA UNIVERSITY WRITING TUTORING SERVICE WEBSITE
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Design is the language of business
Indiana University Bloomington Writing Tutorial Service (WTS) is a program for helping students improving writing skills. The majority users of its web site are second language learners who are seeking writing help. However, the website for WTS is not functional and well-designed.
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Wait! Are you sure WTS is a reliable service? Look at its website..." I always got lost in this website, is WTS in charge of resume retouching?" Who are the tutors? Where can I know more information about tutors?" |
Existing Problems
What is a great user experience?
I kicked off my redesign with a research...(click to see my research process)
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To achieve greater success of WTS web site information architecture redesign, I determined to
- improve the navigation,
- reorganize targeted information,
- provide information on types of writings,
- create a new online tutor appointment booking system, which will include the basic academic background and schedule of each tutor.
Content Requirements
Tutors’ basic information--
*How many tutors are there? *What are their names/look like/personality/hobbies? *What specific type of paper is the tutor good at? *What does each tutor look like? *What would they like to say to other students? |
Pictures--
*What does the writing center work place look like? *What is the usual surrounding when working with tutors? *What does the regular tutorial process look like? *Who are the staffs? |
Online Signing in system--
*Can users sign in online instead of giving the phone call or stopping by to sign in? *Can students directly see the tutor's schedule and availability online? |
Types of writing--
*What kinds of writing tutorial can the WTS provide? Time schedule-- *What is the fixed time schedule for each specific tutor? |
Wireframe
The most practical way to apply is to redesign the website is adding one "Tutor Reservation System", as well as one page to tell more details about tutors. Since the interaction between tutors and students is a shape called “swift trust”, when I make the prototype of the website, besides considered the basic functions, I paid more attention to add one function to provide the platform and make it effective to build nice swift trust (especially the initial trust process) between tutors and students.
Clients can clearly know tutor's schedule in one page, "blue color" name is clickable, and can lead clients directly to the tutors' information page.
Tutor- matching! Clients can got tutor recommendation after finishing one quick survey.
One quick survey of register can provide brief information to tutors before they meet the students.
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Sign-Up & Go Paperless!
Students will clearly explore tutor's schedule in one page; the "blue color" name is clickable and can lead clients directly to the tutors' information page.
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Better Swift Trust & Tutor- matching!After finishing one quick survey.Clients will get tutor recommendation through the system.
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Saving time for meaningful work!
One quick survey before sign-up can on the one hand save the precious tutoring time of students; on the other hand, the system can provide brief students' information to tutors before they meet the students.
Students are also noticing by "message board" and conformation emails for significant appointment details and rules of canceling . I noticed that during the tutoring process, students are required to fill in one paper survey about the personal information and the coursework. Each student only has 40 mins time for appointment, and it always takes about 10 mins to fill-in the survey. So, in my redesign, I moved this part to an online survey.
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Process
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